Terms of Service
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1. Introductory Provisions
1.1 Scope of the Terms and Conditions. These Terms and Conditions govern the conclusion of contracts for the provision of services on our portal between us and you as our customers, as well as the provision of services and other rights and obligations arising from the concluded contracts for the provision of services. Information on the processing of personal data can be found in a separate document on our website.
1.2 Terms used. We use the following abbreviations in our Terms and Conditions:
1.3 We, meaning the entrepreneur Tomáš Senko, with its registered office at Příčná 1892/4, 110 00 Prague, the Czech Republic, ID No. 23351047, registered in the Czech Trade Licensing Register.
1.4 You, meaning the customer, i.e. the other contracting party other than us, which may be one of the following entities:
1.4.1 A consumer, who is a person not acting within the scope of their business activities or within the scope of their independent professional activities.
1.4.2 An entrepreneur, who is a person or legal entity acting within the scope of their business activities or within the scope of their independent professional activities.
1.5 Web portal, i.e. our web interface located at the web address https://www.aelyss.com.
1.6 Email, i.e., electronic mail, which can be used to contact us at the email address available on our web portal.
1.7 Contracts, which are contracts for the provision of our services.
1.8 Services, i.e. services provided on the web portal.
2. Our Services
2.1 The content of our services. Our services consist of providing access to the functionalities of the web portal, which allow you, in particular, to access teaching materials, reference photographs, and other content available on the web portal, to use tools for working with the available teaching materials and other content in the web portal environment, and to obtain available reference photographs for use outside the web portal.
2.2 Notice of limited liability for services. The web portal and all its services are provided as-is through the web interface of the portal. The functions and tools provided may change over time, in particular depending on the current functionality of the web portal and the current technical capabilities of the web portal. Given the nature of the services provided, the services do not include a guarantee of suitability for a specific purpose, and we are therefore not liable for any damage incurred as a result of using the outputs of our services. The services do not constitute information or advice within the meaning of Section 2950 of the Czech Civil Code. We do not guarantee the constant availability of the web portal and the tools and functionalities provided, and we are not liable for any outages or other limitations.
2.3 Method of service provision. Our services are provided through the web portal and are considered fulfilled by ensuring access to the agreed performance through the web portal, typically teaching materials and other content and reference photographs, for the agreed period.
2.4 Price for our services. Unless otherwise stated, our services are provided on the basis of a concluded contract for the provision of services for prior payment. The price of our services is displayed on the web portal in connection with the order for a specific service.
3. Ordering Services
3.1 Ordering services via the web portal. You can order our services via the web portal after creating a user account. To place an order, you must select the desired service from our offer displayed on the web portal, fill in the other required information, and make the necessary choices. You complete the order via the payment gateway by clicking on the payment confirmation button, which sends an instruction to set up a recurring payment and also sends the order. A completed and successfully paid order is considered an acceptance of our offer, and by sending and paying for it, a contract for the provision of services is concluded. Please note that our service offer may be limited in duration and we reserve the right to withdraw or change it at any time without prior notice.
3.2 Confirmation of order acceptance. We will confirm the successful acceptance of your order and the conclusion of the contract by sending an email to your email address, which will include confirmation of the conclusion of the contract. In the event of an incomplete or incorrect order, we will ask you to complete it or notify you that it is not possible to conclude the contract.
3.3 Age requirement. Our services are intended only for persons over the age of 18; younger persons are not entitled to order our services.
4. Provision of Services
4.1 Contents of the contract. Under the concluded contract, we undertake to provide the agreed services and you undertake to pay us the agreed remuneration and to provide all necessary cooperation for the provision of services.
4.2 Membership. The service is provided for a period of time (“membership”), during which we are obliged to provide you with our services for the duration of the contract and you are obliged to pay us the membership fee for each commenced period of service provision. Service agreements are concluded for a fixed term for an agreed period, after which the agreement is automatically extended for another period of the same duration, repeatedly, until the membership is terminated. The first period of membership runs from the moment the contract is concluded, with subsequent periods immediately following the previous period. The membership period ends on the day that numerically corresponds to the first day of membership, even in the case of automatic contract renewal.
4.3 Provision of services within the withdrawal period. If you are a consumer, you agree that we may begin providing services before the expiry of the 14-day withdrawal period on the part of the consumer, and you acknowledge that this may result in the termination or limitation of your right of withdrawal, as described in more detail in these terms and conditions.
5. Payment Terms
5.1 Payment methods. You are required to pay for the services via the payment gateway at the same time as sending the order when concluding the contract. The price is paid by crediting the amount to our account with the payment service provider.
5.2 Automatic deduction of membership fees. When ordering a service, you agree to make recurring payments in the amount corresponding to the current membership price for each period of membership until its termination.
5.3 Electronic delivery of tax documents. You agree that we will issue and send you an invoice (tax document) in electronic form to the email address you provided when placing your order.
5.4 Discounts and promotional offers. Unless otherwise specified, individual discounts and other benefits cannot be combined for discount or other marketing offers.
5.5 Discount coupons and vouchers. Discount coupons and vouchers can be redeemed under the agreed terms and conditions or under the terms and conditions stated on the coupon or voucher. Unless otherwise agreed, they can only be redeemed with us and their validity is limited to the discount coupons until further notice or the end of the discount promotion, and for vouchers to one year from their issue.
6. Cancellation Policy
6.1 Cancellation of an order. Until a contract for the provision of services is concluded, you have the right to cancel or not complete an unfinished order at any time. Once the order has been completed, it cannot be unilaterally canceled, unless otherwise provided by law, terms and conditions, or contract.
6.2 Termination of membership services. You have the right to cancel the services at any time with effect from the end of the current period; membership fees paid before the end of the current period are non-refundable. We have the right to cancel your membership at any time; in such a case, you are entitled to a refund of the proportionate part of the membership fee paid for the period for which the membership was paid but not provided.
6.3 Consumer’s legal right to withdraw from the contract. If you are a consumer, you have the right to cancel your order for services (the consumer’s legal right to withdraw from the contract) within 14 days of the date of conclusion of the contract for the provision of services, provided that the service has not yet been provided. To meet the withdrawal deadline, it is sufficient for you to send your withdrawal notice to us on the last day of the withdrawal period.
6.4 No right of withdrawal after the service has been made available. As a consumer, you do not have the legal right to withdraw from the contract within 14 days because our services consist of the delivery of digital content on an intangible medium. As a consumer, you only have the right to withdraw from the contract within 14 days of the conclusion of the contract if our services have not yet been made available.
6.5 Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment we provide you with the service, for the following reasons:
6.5.1 failure to provide information or other cooperation,
6.5.2 misuse of the ordering system,
6.5.3 providing incorrect information when ordering,
6.5.4 ordering at a price significantly lower than the usual price, if our offer for this price was made as a result of an error or mistake on our part,
6.5.5 other reasons worthy of special consideration.
6.6 Method of withdrawal from the contract. If you have the right to withdraw from the contract and wish to do so, you may do so by means of a unilateral legal action, which you shall deliver to us, preferably by completing the sample form attached to these terms and conditions and sending it to our registered office or by e-mail.
6.7 Refund after withdrawal from the contract. We will refund the money paid to you within 14 days of receiving the withdrawal from the contract. We will refund the money in the same way we received it from you, or in another way we agree on, if it doesn’t cost you anything extra.
7. Terms of Use of Service Content and Third-Party Rights
7.1 No license granted. The teaching materials and other content provided as part of our services is protected by intellectual property rights (in particular, copyrighted works, databases, trademarks, industrial designs, patents, and utility models). The contract does not include a license to exercise intellectual property rights.
7.2 Restrictions on use of content. As a natural person, you may not use the teaching materials or other content of our services other than by displaying them via the web portal for personal use. You are not authorized to extract, archive, or reproduce the content in any way, nor to resell, rent, or otherwise make it available to third parties.
7.3 Reference photos. Reference photos may be downloaded and used for inspiration in the creation of an audiovisual product or its components, and may be made available free of charge for this purpose to a limited group of third parties with whom you are collaborating on the creation of the audiovisual product or its components.
7.4 Prohibition on sharing access data. The user account is used to access the web portal only by the person who placed the order for services. It is your responsibility to ensure that only you have access to your user account. You may not share your user account access data.
7.5 Database. You are not authorized to mine or otherwise use our databases. In addition, you agree to refrain from similar conduct in relation to our databases that are not protected by copyright.
7.6 Third-party rights. You acknowledge that if any content protected by third-party rights is made available on the web portal, in particular records captured during gameplay, game texts and names, names of game developers and publishers, such content is the property of its authors and owners and enforcers of these rights and other authorized persons, in particular developers and publishers. By displaying this content on the web portal, you do not acquire any rights to the content. Its use is subject to the licensing terms and restrictions set by the authorized persons.
8. Service Defects
8.1 Disclaimer for unpaid services. We are not liable for defects in services provided for which no prior payment is required, and you agree that these services may have defects and are provided to you “as is” without any warranty.
8.2 Disclaimer for unavailability of the web portal. Any temporary unavailability or malfunction of the web portal that does not constitute a significant limitation of the services provided is not a defect in the services provided. We reserve the right to terminate the provision of our services. We have agreed to exclude the right to compensation for damages that may arise for you in the performance of this contract as a result of the malfunction or unavailability of the web portal or any content placed on it, or due to the termination of the provision of services at our discretion.
8.3 Method of complaint. If you wish to exercise your right to liability for defects, you can do so by using the form or other method available on our website or by sending an email to our email address.
8.4 Requirements for complaints. When making a complaint, you must state what defect you are complaining about and how you want the complaint to be handled. The requested method of handling the complaint cannot be changed without our consent.
8.5 Settlement of complaints. If you are a consumer, the complaint will be settled within a reasonable time, no later than 30 days from the date of filing the complaint, otherwise you have the right to withdraw from the contract or request a reasonable discount on the price. If your consumer complaint is accepted, the period for reporting defects is extended by the time it took us to settle your complaint.
8.6 Reimbursement of complaint costs. If your complaint is accepted, you are entitled to reimbursement of the necessary costs that were reasonably incurred in exercising your right to liability for defects.
8.7 Our liability for defects. We are liable for ensuring that the product is free of defects at the time of delivery.
8.8 Limitation of liability for defects. We are not liable to you for defects caused by your inadequate technical or software equipment or network connection necessary for accessing or using the digital content for the proper functioning of the digital content.
8.9 Time limit for exercising your rights. You are obliged to inspect the content of the services as soon as possible and verify its properties and scope. You are entitled to exercise your right to liability for defects in digital content in relation to a defect that appears in the digital content within two years of its availability, without undue delay, as soon as possible after you are able to detect the defect.
8.10 Right to have the defect removed. If the content of the services has a defect, you have the right to have the defect removed free of charge, unless the removal of the defect is impossible or disproportionately costly.
8.11 Right to a reasonable discount and withdrawal from the contract. If we refuse to remedy the defect or fail to remedy it, or if the defect recurs, or if the defect constitutes a material breach of contract, or if it is clear from our statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you, you may request a reasonable discount or withdraw from the contract. You do not have the right to withdraw from the contract if the defect is insignificant.
8.12 Obligations after withdrawal from the contract for the provision of digital content. If you withdraw from the contract for the provision of digital content, you are obliged to refrain from using the digital content, including providing it to a third party, and we may prevent you from further using the digital content, in particular by making the content of the services unavailable to you.
8.13 Refunds. We will refund any amounts owed to you due to defective performance at our own expense without undue delay, but no later than fourteen days from the date on which you exercised your right arising from defective performance. We will use the same method by which you paid us the total price, unless you expressly agree to a different method and you do not incur any costs as a result.
8.14 Confirmation of complaint. When you exercise your right of liability, we will issue you with written confirmation of when you exercised your right, the content of the complaint and the method of handling the complaint you require, as well as confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.
9. Other Important Provisions
9.1 Relationships with an international element. Legal relations between us and you in the event of an international element are governed by Czech law, and Czech courts have jurisdiction to resolve any disputes.
9.2 Methods of resolving complaints. Any complaints and disputes between you and us may be resolved out of court in proceedings conducted by the Czech Trade Inspection Authority (adr.coi.cz), or directly with us by email at our email address or by other appropriate means.
9.3 Supervisory authorities. Our activities are monitored and supervised by the state authorities of the Czech Republic, to which you can address your suggestions in accordance with the legal regulations governing their jurisdiction and powers. The state supervisory authorities are, in particular:
9.3.1 Czech Trade Inspection Authority,
9.3.2 Trade Licensing Offices,
9.3.3 Office for Personal Data Protection.
9.4 Language and storage of orders. Contracts are concluded in the English language. Your order history is accessible via the web portal.
10. Terms and Conditions, Changes to Them, and Price Changes
10.1 Changes to terms and conditions and prices of services. We reserve the right to update or change these terms and conditions and the prices of our services. We will notify you of any changes to these terms and conditions or prices of services that affect the current contract between us and you by sending a notification to your email address specified in your user account at least 30 days before the changes take effect. If you disagree with the change, you have the right to reject the change and terminate the contract on the day preceding the effective date of the change by sending a written notice to our email address.
10.2 Relationship to the contract. The Terms and Conditions are an integral part of all contracts. Any deviating provisions in the contract take precedence over the wording of the Terms and Conditions.
10.3 Relationship to legal regulations. Rights and obligations not regulated by the Terms and Conditions or the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection. In the event of a conflict between the Terms and Conditions or the contract and legal regulations, unless it is a matter that can be regulated differently by agreement, the legal regulations shall take precedence.
10.4 Effectiveness. These Terms and Conditions shall take effect on 27 October 2025 and shall govern orders and the provision of services, provided that they occur during the effective period of these Terms and Conditions.
10.5 Severability of provisions of the Terms and Conditions and contractual agreements. If any provision of the Terms and Conditions or contractual agreements becomes invalid, ineffective, or is disregarded, this shall not affect the validity and effectiveness of the other provisions of the Terms and Conditions and contractual agreements.
11. Appendices
Withdrawal from the Contract by the Consumer
Addressee:
Tomáš Senko
Příčná 1892/4
110 00 Prague
the Czech Republic
I/we *) hereby give notice that I/we *) withdraw from the contract for the provision of the following services:
Order number (optional, for faster processing of the request):
Date of order *) / date of receipt *):
Name and surname of consumer/consumers:
Address of consumer/consumers:
Date:
Signature of consumer(s) (only if this form is sent on paper):
(*) Delete as appropriate or fill in the details.